Reference

Terms Conditions That Govern Your Account

These Terms & Conditions set out the rules between you and anova whenever you access your account, place funds through bKash, Nagad or Rocket, or use any service we provide.

Account RulesPayment TermsEligibility CriteriaDispute ProcessData Use
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anova Terms Conditions That Govern Your Account
REACH US DIRECTLY

Where to Ask About These Terms

If anything in these Terms & Conditions is unclear, or you believe a clause has been applied incorrectly to your account, our support channels are open. We handle terms-related queries with priority because they affect your rights as an account holder. Raise your concern through any of the paths below and reference the specific clause or section you need clarified.

Live Chat Open the chat widget from any page on anova. Mention that your query relates to Terms & Conditions so the agent can route you to the correct team without delay. Available around the clock for account-related policy questions.
Email Support Send a detailed message to our support address. Include your account username and the specific term or clause number you need explained. We aim to respond within one business day for policy-related enquiries.
Account Notification Centre Check the notification area inside your account dashboard. Any changes to these terms, account restrictions, or verification requests appear there first. Review them regularly so you stay informed about updates affecting your rights.
HOW WE PROTECT YOU

Account Security and Data Handling Under These Terms

These Terms & Conditions include provisions on how we store, process and protect your personal data. We take a layered approach — technical controls on our side, combined with clear expectations for how you manage your own credentials. Below are the key commitments and practices that sit behind the policy language.

Data Retention We retain your personal data only as long as your account remains active or as required by applicable law. Once you request account closure, non-essential data is purged after the mandatory retention period ends. You may ask what data we hold at any time.
Cookie Usage Our platform uses cookies to maintain session state, remember preferences and measure how pages perform. These terms require you to accept functional cookies to use the account. You can manage non-essential cookies through your browser settings.
Account Security You agree to keep your password confidential and enable any additional verification we offer, such as OTP confirmation on withdrawal. If you suspect unauthorised access, notify us immediately through live chat so we can freeze the account pending investigation.
Identity Verification Under these terms, we may request identity documents before releasing withdrawals or raising account limits. Verification typically involves a government-issued ID and proof that your bKash, Nagad or Rocket wallet is registered in your name.
Right to Request Changes You may request correction of inaccurate personal data, update your contact details, or ask for a copy of all information we hold about you. Submit your request through email support and reference your account username for faster processing.
Dispute Resolution If you believe these terms have been applied unfairly — for example, an account restriction you consider unjustified — raise a formal complaint through our support channels. We will review the matter and respond with a reasoned decision within a stated timeframe.

Frequently Asked Questions About Our Terms

These are the questions we receive most often about anova Terms & Conditions. Each answer explains how a specific clause works in practice, particularly around account eligibility, payment obligations and your rights as a user. If your question is not covered here, contact support directly.

Eligibility depends on your local law and the regions we are able to serve. You must be of legal age in your jurisdiction. We do not confirm legality for specific locations — it is your responsibility to verify that accessing anova is permitted where you reside.

No. These terms strictly prohibit multiple accounts per individual. If we detect duplicate registrations linked to the same identity or payment wallet, all associated accounts may be suspended and balances frozen pending review.

We may restrict, suspend or permanently close your account depending on the severity of the breach. Remaining balances are handled case by case — eligible funds may be returned, but balances tied to fraudulent activity or abuse may be forfeited under the terms.

We notify you through the account notification centre and, where material changes are involved, via your registered email address. Continuing to use anova after a change notification counts as acceptance. If you disagree, close your account before the update takes effect.

Yes. All payment obligations are part of these terms. Deposits must come from wallets registered in your own name. Third-party wallet transfers are not accepted, and we may hold funds for verification if the source wallet name does not match your account profile.

Email our support team with your account username and a clear request for a data copy. Under these terms, we will compile and provide your personal data within a reasonable timeframe. The response includes account details, transaction history and any identity documents you submitted.

Yes, in specific circumstances. Withdrawals may be paused if identity verification is incomplete, if suspicious activity is flagged, or if you have an unresolved bonus obligation. The relevant clause explains the conditions under which processing may be delayed.

The governing law clause is stated within the full terms document accessible from your account settings. Jurisdiction depends on where anova operates from, not where you reside. Any formal dispute follows the process outlined in the arbitration or complaint clause.

Yes. Under these terms, you are solely responsible for reporting and paying any taxes that apply to your winnings in your jurisdiction. We do not withhold taxes on your behalf, and we do not provide tax advice. Consult a local professional if you are unsure.

Contact support via live chat or email and request account closure. Any remaining eligible balance will be returned to your last-used payment method — bKash, Nagad or Rocket. Once closed, you lose access to transaction history, so download records beforehand if you need them.

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