Reference

How We Handle Policy at anova

Our legal framework covers your account data, payment records through bKash, Nagad and Rocket, and the terms that shape your relationship with us. Access and eligibility depend on your local law and eligible regions, and we spell that out clearly below.

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anova How We Handle Policy at anova
DATA AND ACCOUNT CARE

How We Protect Your Information

We take a layered approach to handling account data, payment records and personal details. Below are six areas where our policies translate into concrete actions you can verify, request or challenge. Every measure here applies equally whether you deposit through bKash, Nagad, Rocket or bank transfer.

Data Collection Scope

We collect only what we need to operate your account — identity verification details, payment method references, login history and communication preferences. We do not harvest device data beyond what session security requires, and we list every data category in our privacy notice.

Cookie Handling

Our cookie notice is accessible from every page footer. We use functional cookies for session management and analytics cookies to understand how you move through anova. You can adjust preferences at any time through the cookie banner or your browser settings.

Account Security Layers

Your account is protected by password plus OTP verification sent to your registered mobile number. If you log in from a new device, we trigger an additional confirmation step. Failed login attempts are capped, and we notify you of any unusual access patterns.

Data Retention Schedule

We keep active account data for as long as your account is open. After closure, we retain transaction records and identity documents for the period required by applicable regulation, then permanently delete personal identifiers according to our published schedule.

Your Rights and Requests

You can request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion where regulation permits. Submit these through live chat, email or the account panel. We process requests and confirm completion within a defined timeframe.

Policy Updates Process

When we change a legal document, you receive advance notice through your registered email or account notification. Changes do not apply retroactively to disputes already in progress. You can review previous versions of our terms by requesting them from support.

POLICY CONTACT PATHS

How to Reach Our Policy Team

If you have a question about any legal document, a data request, or a complaint about how a policy was applied to your account, we keep several channels open. Our support staff can route policy queries to the right team, and you never need to guess which department handles what.

Live Chat Open the chat widget from any page on anova. Let the agent know your query is policy-related and they will connect you with the appropriate team. Available around the clock for initial intake, with policy-specific follow-up during working hours.
Email Send your request to our support address with the subject line mentioning your account ID and the policy area — data access, terms dispute, or account closure. We acknowledge receipt and aim to respond with substance, not just a ticket number.
Account Settings Within your anova account panel, you can view active terms, download your transaction history from bKash, Nagad or Rocket deposits, and submit formal requests like data export or account closure directly from the interface.

Answers About Legal and Data Rights

Your payment reference and amount are recorded in our transaction ledger. We do not store your mobile wallet PIN or full account credentials. The record stays linked to your anova account for as long as it remains active, and follows our retention schedule after closure.

Yes. Submit a data deletion request through live chat, email or your account settings panel. Where local regulation requires us to retain certain records, we will keep only what is legally necessary and remove all other personal identifiers within the timeframe stated in our privacy notice.

We send notice to your registered email and push a notification to your account dashboard before any change takes effect. The notice includes a summary of what changed and a link to the full updated document so you can review before the new terms apply.

Access to our services depends on your local law and eligible regions. We do not make blanket claims about availability. If your region restricts access to platforms like ours, it is your responsibility to verify eligibility before creating or using an account.

Start by contacting our support team through live chat or email, referencing your account ID and the decision you disagree with. If the initial response does not resolve your concern, ask for escalation to a senior review. We document each step and provide written outcomes.

We collect your name, mobile number, email, and identity verification documents. During deposits through bKash, Nagad or Rocket, we record transaction references and amounts. We also log device type and login timestamps for security purposes, all listed in our privacy notice.

Yes. Head to your account panel, find the transaction section, and use the export function. This includes all deposits and withdrawals, the payment method used, timestamps and reference numbers. You can also request a formal data export through our support channels if you need it in a specific format.

We use functional cookies to keep your session active and analytics cookies to understand traffic patterns. No advertising cookies are placed without your consent. You can adjust preferences any time through the cookie banner at the bottom of any page or through your browser privacy settings.

Upon closure, we remove your access immediately. Personal identifiers are deleted according to our retention schedule. Transaction records and identity documents are kept only for the minimum period required by applicable regulation, after which they are permanently destroyed.

We do not sell or share your payment data with marketing third parties. Transaction information may be shared with payment processors strictly to complete the transfer, and with regulatory bodies only if required by law. Our privacy notice lists every category of data recipient.

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