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How We Handle Your Information at anova

We collect only what we need to run your account, process your payments through bKash, Nagad and Rocket, and keep your wallet secure.

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anova How We Handle Your Information at anova
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We approach your data with the same seriousness we bring to securing your wallet. From the moment you register through bKash, Nagad or Rocket to every session you open, multiple layers of protection apply. Here is how we handle each aspect of your privacy across the platform, subject to eligibility based on local law.

Collection Scope

We collect your name, mobile number, wallet ID for bKash, Nagad or Rocket, device type, browser version and IP address. We do not request unnecessary documents unless identity verification is triggered by transaction thresholds or regulatory obligation.

Cookie Usage

Our platform uses session cookies to keep you logged in and analytics cookies to understand how pages perform. You can clear cookies from your device browser settings at any time.

Account Security

Your account is protected by your mobile number, a password you set, and optional OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately and we suspend the account while investigating.

Data Retention

Active account data stays on our servers as long as you use the platform. After you request closure, we retain records for a period required by applicable regulations in eligible jurisdictions, then permanently delete personal identifiers from our systems.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, identity verification partners when required, and authorities if compelled by law. We never sell or rent your personal information to marketing companies or data brokers.

Your Rights and Requests

You may ask us what data we hold, request corrections, withdraw consent for non-essential processing, or ask for full deletion. Submit requests through live chat or email. Response timelines depend on your jurisdiction and the complexity of the request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about what data we hold, want to correct information on your account, or wish to request deletion, our support team handles all privacy-related queries. We aim to acknowledge requests promptly and resolve them within a reasonable timeframe depending on complexity and any legal obligations we must follow in your jurisdiction.

Live Chat Open live chat from any page on the platform. Our agents handle privacy queries including data access requests, correction of account details, and deletion inquiries. Available through the chat icon on mobile and desktop.
Email Support Send your data request to our support email with your registered mobile number and account username. We verify your identity before processing any changes. Expect a confirmation reply acknowledging your request within a short timeframe.
Account Settings Some privacy controls sit inside your account dashboard. You can update your contact number, change your registered name, manage notification preferences and review which payment wallets are linked — all without waiting for agent assistance.

Common Questions About Your Data and Privacy

Below are answers to the questions our support team receives most often about how personal information is handled on the platform. If your specific concern is not covered here, reach out through live chat or email and reference this policy page so the agent can assist you directly.

We collect your full name, mobile number, and the wallet identifier for your chosen payment method — bKash, Nagad or Rocket. We also log your device type, browser version and IP address during registration to help secure your account from the start.

Your wallet ID and transaction records are encrypted both in transit and at rest on our servers. We do not store your wallet PIN or payment app password. Transaction references are kept to reconcile deposits and withdrawals on your account history.

No. We do not sell, rent or share your personal information with advertisers or data brokers. The only sharing occurs with payment processors to complete your transactions and with verification partners when identity checks are legally required.

Open live chat or send an email to our support team quoting your registered mobile number and username. After identity verification, we compile your stored data and send it to your registered contact. Timelines depend on request complexity and local legal obligations.

Yes. Contact support to request full account closure and data deletion. We remove personal identifiers after completing any retention period required by applicable law in your eligible region. You receive confirmation once the process is finished.

We use session cookies to maintain your login state and analytics cookies to monitor page performance. No advertising-profile cookies are deployed. You can clear or block cookies through your mobile or desktop browser settings at any time.

Your account relies on a password you choose and OTP verification sent to your registered mobile number. If unusual login activity is detected, we may temporarily lock the account and notify you. Contact support immediately if you suspect someone else has accessed your account.

Yes. Before any material change takes effect, we send a notification to your registered contact — typically via SMS to your mobile number. You can review the updated policy and, if you disagree, request account closure and data removal before the changes apply.

After closure, we retain transaction records and identity data for the period required under applicable regulations in your jurisdiction. Once that period ends, all personal identifiers are permanently deleted from our active systems and backups.

Our infrastructure may involve servers in multiple regions to maintain performance and redundancy. Regardless of server location, the same encryption and access controls described in this policy apply to your data wherever it is processed or stored.

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